Wednesday, April 23, 2014

5 Important Points Before Going for Email Support


Technology begets unapproachable issues, some of which are beyond the human understanding and cure. What we can do is to try our level best, then leave it to the experts; and if the problem still persists, leave it altogether for someone with special insight.
Emails don’t look as if they belong to such a category. Do they?

It might depend on experiences that vary from person to person. So, there is really no debate on this. However, irrespective of the degree of complexity of the issues, one should go about the following 5 points before actually taking email support from a third party tech support provider.

1.       Make a list of all the issues

Listing various issues at one place help them to be addressed systematically. Else, chances are you would forget to address one or more issue while taking or hiring a help.

2.       Recheck if the problem is actually there

Sometimes, one wrong move might result into some erratic consequence. You might end up worrying about it as an issue that required special attention, but it might not be the actual case. So, do once again what you thought you did. If the problem persists, you need help, else not.

3.       Ask friends who might have faced the similar issue(s) but were able to solve them

Very often, the problem you are facing right now has already appeared to one of your friends or acquaintance. Ask them if they were bothered by an issue as similar as you, and how they resolved it.

4.       Try troubleshooting through the web instruction

Email host companies keep a list of general issues that surface up commonly on their support pages. Go through the list and see if you are facing one of those issues. If it is in the list, there will be a set of instructions to be followed to get over that particular problem.

5.       Leave an email to the respective email service provider

This is needed to be done in order to get your email problems a direct address. This would ensure no lack of communication gap. Often, getting a response from them takes its time, over email and sometimes over chat as well.


And when all of this fails (or you are not have that kind of time to spend), hire a professional email tech support company like Click4Support.

Author: R Smith

1 comment:

  1. Catching stuff... I was really searching for the solution. As I was facing the problem of emails and I was enable to send or receive them. Then I read your article. In which you explore on this topic. It is very useful. Now, my problem has resolved.. Thanks a lot for writing this. :)

    ReplyDelete