Click4Support: The Smartest, Fastest and Most Reliable Online Tech Support

The title might seem to promise a lot more in it, but if more than 9 million of satisfied clients over the world could be believed, the promise is most certainly worthy of consideration.

Click4Support has been in the business of providing online technical support to the businesses and individuals since 2007. It has successfully added many services to its kitty over the period of time and was able to receive millions of happy users of computer and other gadgets.

Why we are the Smartest!

We have more than 80 consultants with expertise on a variety of common as well as rare problems that various technical gadgets and machines of daily life can give, mostly computers and its accessories. 

·         We extend service when these get problematic: computers, printers and peripherals, tablets, Smartphones, and networking devices like routers.

·         Our services include support for antivirus, networking issues, internet / system security, operating system, driver configuration, software install or uninstall, etc.

·         We can offer hardware support as well with clear and precise instructions, told over the phone or any other device with Internet connection.

Why we are the Fastest!

Experts at Click4Support Technical Support know the value of time of its clients and the dire situations they generally give a call. Our management systems and teams allow us to be fast and respond quickly.

·         We have a tiered approach toward the technical issues told to us so that the user experience is enhanced.

·         We offer our service 24X7, which means if a problem has stroke at wrong hour the day, users can still reach us and get back to whatever they were working on before the problem came up.

·         Even our refund policy is fast.

·         We serve by asking permission of the client for remote access, which allows us to be as fast as the client.

Why we are the Most Reliable!

Services are Click4Support are reviewed at sites like Trustpilot, BBB, etc. for our excellence. The company is accredited with Better Business Bureau (BBB). It builds on the foundation of first-time calls by-

·         Not offering scripted response but a customized solution for every unique problem.

·         Giving valuable information on the maintenance of their machine.

Encouraging users to act smart by using simple techniques that might solve 

Author: R Smith
https://plus.google.com/u/0/112387478481756612014/posts

Technical Support Outsourcing- A Good Idea or Not?

Many times, you as a business must have wondered if you should outsource your technical support to another company or not. There could be many scenarios in which the thought might come across. However, the need is to analyze the business requirements and then come to the decision- whether or not your customers should go to someone else you hire to do your job of providing the technical support.  

Consider the following points with respect to the subject under discussion (In-house v/s Outsourced).

Total Cost of the Technical Support

If you are a business built on selling software products and services, you need to take a calculated risk when you decide to do everything on your own or hire the helping hand to do your job. Providing the technical support from your end would mean that you hire technicians and train them exhaustively, which is a cost with the chances to mount up. Doing this can take away from your core competency of coming up with newer and better products, making it a double loss. This is where companies like Click4Support can be hired.

When the Support Team needs to be increased or decreased

Consider two cases. The first is when you get more customer queries than your current team can handle. The second appears when agents wait for calls and their hopes get answered once in a while. In both the cases, there is an evident need of taking the burden off your heads and make someone else responsible for that, as it is their job to allocate work (as a project) to a flexible team.

Customer Engagement

When it comes to getting the true customer feedback and reviews, outsourcing is not much of a help. They are doing their job for the heck of doing it, and are really not bothered to actually listen to  them, as you expect. You get the number of queries attended, feedback received and issues resolved, but there is no way to know that your customers are being listened to (unless it’s too late to act).

Value Deliverability

Technical support outsourcing is not an option when your customers trust your brand for the kind of support you as a business provide. You cannot expect from an outsource company to walk an extra mile just as you do for your customers. The ‘Value’ aspect might go missing from the support they will provide on your behalf, which is why many companies still prefer to develop in-house tech support.

Troubleshooting Manual for the Outsourced Job

When you think of outsourcing, it only means you ought to compile your services and product and every possible hitches that might arise (along with the process to troubleshoot it) into one Manual, which in itself is a very demanding task. And even if you do, there are all the chances in the world that a new problem comes and the outsourcing guy won’t know what to do, unlike yourself who is familiar with all the aspects of the product and still might give it a go.

With the above points to consider you can think of what is best for your business- Outsourcing the technical expertise or not.

 Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts