Use Your Technical Support in the Best Possible Manner!

IT companies spend a lot to come out with a product or a service that eases the pain of other companies by helping them do their job faster and better. The problem occurs when the same IT companies take the technical support representative casual, ignoring the fact that these are the ones who are directly in touch with your present or prospective clients. 

Why tech reps are important?

Business stands on the firm foundation of trustworthy and efficient employees. In case of the businesses that run on IT products, they have to rely on tech reps for everyday interaction with the customers. These employees guide users, instruct for best use of the product, handle customer query / complaints, get feedbacks, etc. 

All these help customer to come closer to (or walk away from) the company, depending upon how well (or bad) they felt they are treated while talking to the tech support representatives. The brand image gets formed with such an interaction. If anything goes wrong at this point, it affects the brand perception. 

Maximize the returns through tech reps

Achieve this through-

1. Training

Training is an important part of this job. The better is the guidance, greater would be the performance. Training could be given on several fronts, like customer management, communication, product, reporting, up-selling, cross-selling, etc. 

2. Appreciation

Who doesn’t love getting appreciated for the task he has exceptionally accomplished? The obvious answer should encourage business owners to inculcate the feeling of trust in the tech reps so that they work hard for themselves and consequently for the sake of the business. 

3. Recognition

The third step in the cycle of getting the best performance is recognition. If the hard work gets recognized, it leads to more hard work as a result of better attention span.

You know what you need to do with your technical staff now; implement it for your own (business’s) success. And is all that seems too much to handle, the best alternative is to outsource your tech support services.

Author: R Smith
https://plus.google.com/u/0/112387478481756612014/posts

Best Way To Diagnosis Computer For Basic Problems

If you imagine a life today, it can’t be without computers. The magnitude of the use of computers and services people receives through it can’t be compared with anything else, except of course the people who operate them. These complicated machines have made our lifestyle simple in more than one way.

However, the situation gets tricky, when anything goes wrong with your PC, especially when you don’t know how to fix it?

Another solution would be to take assistance of a computer technician, but there are many things to consider before you grab your phone to make a call to the technician.

Why don’t you take computer diagnosis in your hand for a change? You will then equip yourself of the information to know if the tech support agent is going in the right direction and not trying to make you a fool. Some simple tips to get you started on the same are as follows:

POST- Something your PC does for itself

The moment a system is switched on, we know it to be booting, right? Wrong, because even before the booting process begins, and OS gets loaded, the computer is guided to look for any hardware issues (i.e. If all the necessary hardware is attached to a PC to work properly. This is “power on Self Test” (POST).

The hardware or software- Be vigilant for hitches

Look for:

·         Sufficient RAM

·         Enough C drive free space

If the problem is not the speed (defragment the memory, if it is) but the hardware itself, look for chord connections and if they are loose.

The load time of the OS- Observe for deviation  

Though everyone knows that, this is just to reiterate that if the operating system is taking more than the usual time for loading, some creepy software might be trying to play a game on it, hidden from everyone’s eyes.

Function Failure- New hardware or Software could be the reason

When a system fails to function as usual, installing a new hardware or software could be the interrupting factor; the reason being their compatibility with the existing system. Using Device Manager can assist you in checking just that. Open ‘Control Panel’ and click on the ‘System Security’ icon, followed by the System icon. Go on to select the ‘Hardware’ tab and click on the ‘Device Manger’. The path might seem a little longer, but it will aptly display the hardware properties of your PC.

Task Manager- Check for the programs, eating more RAM than supported

Right click on the taskbar to select “Start Task manger”, which will take you to the “Processes” tab.With this, you will be watching the list of currently running programs, and their RAM demand. Unnecessary programs can them be stopped, improving performance of your system to some extent.

Malware- Last on the list, but not the least

If any of the above issue is not a problem, them malware can be, the presence of which is concealed from the user generally. Its only solution is Anti-malware.

Andis the above list is more than enough for you, computer tech support like Click4Support is at your service, always.

Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts

Click4Support: Send Feedbacks and File Complaints (if any) Easily!

When customers purchase and contribute to business, they generally react in these two ways: Feedbacks and Complaints. These two are thus as much part of a business as are pitching and selling a product or service. Staying aloof or indifferent from the customers’ reaction is highly irresponsible and can affect the prestige of a business in the long run.

In Tech Support Industry

All of this holds true for IT industry as well, which is majorly a service sector. Here is a snapshot how Click4Support, a reputed online technical support provider, serves its clients by helping them to:

·         Send feedback

·         File a complaint

Feedback

A client might or might not be happy with the service he has received. Some of them choose to stay quiet whereas others are vocal about their experience (Have you not quietly switched your service provider without letting them know that you didn’t like what they served you with?).

From time to time, Click4Support asks for a feedback from their clients about their experience. It is always worth it, because clients start feeling that businesses care for them, even if their experience was a bad one. They would like to give businesses a second chance, which they weren’t considering before they were asked to give feedback.

Complaint

A common observation would tell you that people are more vocal about their issues rather than satisfaction when it comes to getting a service (Remember the time when you got highly vocal about your disappointed when suddenly faced with some problem after years of getting it flawlessly?).

Companies expect such behavior. However, it is always better to file a complaint in a way which is both agreeable to the company as well as your own manners. Click4Support assists you in filing your technical complaints and resolves them as soon as they can. There is a webpage for the same purpose, which gives you info regarding the company and encourages calling in case there is an issue.

The implications of the two

When the two issues are properly addressed at the company’s end, the client leaves happy and satisfied. If not, there are chances of bad or negative reviews. By making it easier for them to reach to a business representative for feedback or complaint, companies help themselves in the guise of helping clients.

This is the sole reason why Click4Support Reviews are generally positive.

How to reach them

Click4Support’s Customer Service department can be easily reached at 888-884-0006. If you are more of an ‘internet-person’ rather than a ‘phone-person’, you can log a ticket (http://www.tekdex.com/) in relation to your technical complaint / query / feedback.

Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts

Teach Your Family & Friends about Tech Support

I’m sure that you must have heard about various tech support scams which are making rounds these days. They call and claim to be from renowned tech support companies like Click4support and Microsoft. They ask you to accept the remote connection, allowing them to take full control of your computer.

You must be aware of these scams and avoid such calls, but your family and friends might not be aware of this. So take a step and make them aware by educating them about Tech support and the scams related to it.

The teaching starts with the top 5 tips

Tech support scams are not something new. In fact, nowadays people / fake organizations are becoming more cunning and savvy. In the year 2012, the Federal Trade Commission (FTC) launched an investigation to crack down the crooks in tech scams. It was then found that a lot of scam companies are posing as if they are legitimate tech support service providers. They have conned hundreds of customers by accessing their computers remotely.

I’m sure that these 5 tips will definitely help you in saving yourself from being a target.

1.      Reputed companies never call anyone out of the blues: - It is the most common tactic of scammers that they always claim to be a representative of a reputed customer service provider like Click4support and Microsoft.

2.      Always do homework on their services: - The internet is flooded with computer repair services. You just have to find a reliable one. A thorough research about a company helps a lot in choosing. Read online reviews of the company on the web. If the company is legitimate like Click4support,  it will surely have customer reviews. Such reviews help a lot in deciding whether to go for it or not.

3.      Always be cautious while giving remote access: - Generally, scammers claim to find a virus in your system. Then, they ask for remote access to your computer to remove the Virus. Beware! They can now install bogus security software to fix your problem or they want to gather your personal information to hack your bank accounts. Even, if you have given the access, you can end it immediately on finding their act suspicious.

4.      Take an action: - If you have already become a victim of scam, take an immediate action and file a complaint on the FTC’s website. Along with that, change all the passwords on your computer and other online accounts, especially if you have granted remote access to your PC.

Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts