Tuesday, May 6, 2014

Click4Support: Send Feedbacks and File Complaints (if any) Easily!

When customers purchase and contribute to business, they generally react in these two ways: Feedbacks and Complaints. These two are thus as much part of a business as are pitching and selling a product or service. Staying aloof or indifferent from the customers’ reaction is highly irresponsible and can affect the prestige of a business in the long run.

In Tech Support Industry

All of this holds true for IT industry as well, which is majorly a service sector. Here is a snapshot how Click4Support, a reputed online technical support provider, serves its clients by helping them to:
·         Send feedback
·         File a complaint

Feedback

A client might or might not be happy with the service he has received. Some of them choose to stay quiet whereas others are vocal about their experience (Have you not quietly switched your service provider without letting them know that you didn’t like what they served you with?).

From time to time, Click4Support asks for a feedback from their clients about their experience. It is always worth it, because clients start feeling that businesses care for them, even if their experience was a bad one. They would like to give businesses a second chance, which they weren’t considering before they were asked to give feedback.

Complaint

A common observation would tell you that people are more vocal about their issues rather than satisfaction when it comes to getting a service (Remember the time when you got highly vocal about your disappointed when suddenly faced with some problem after years of getting it flawlessly?).

Companies expect such behavior. However, it is always better to file a complaint in a way which is both agreeable to the company as well as your own manners. Click4Support assists you in filing your technical complaints and resolves them as soon as they can. There is a webpage for the same purpose, which gives you info regarding the company and encourages calling in case there is an issue.

The implications of the two

When the two issues are properly addressed at the company’s end, the client leaves happy and satisfied. If not, there are chances of bad or negative reviews. By making it easier for them to reach to a business representative for feedback or complaint, companies help themselves in the guise of helping clients.

This is the sole reason why Click4Support Reviews are generally positive.

How to reach them

Click4Support’s Customer Service department can be easily reached at 888-884-0006. If you are more of an ‘internet-person’ rather than a ‘phone-person’, you can log a ticket (http://www.tekdex.com/) in relation to your technical complaint / query / feedback.


1 comment:

  1. I like this way if any company is really bothered about responding to the complains and queries of their customers.. If Click4Support is doing this job by arousing awareness among their customers for their doubts and feedback, then they definitely doing a commendable job...

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