Click4Support- Services Specific to Small and Medium Businesses

Business efficiencies depend on many aspects; IT integration can be one among them. However, something which is the most profitable can lead to a major setback in case of any failure; consider a component malfunction for example which could shut the business for hours. Could a business take such a risk, and not be prepared with a backup strategy.

With Click4SupportServices, you can relax, for your IT issues and performances will be taken care of by our experts. You might be having hardware and software from various providers but we offer one stop for all of these.

Our multivendor services are designed in a way to stay proactive by offering you scheduled maintenance of the elements of your IT. Thus, problems are prevented from occurring and if they do occur, solution would be a quick one.

We provide services for the (different brands as well as Click4Support) products in / post warranty period. Our service delivery never changes with the warranty period of the product. Our specialty is round-the-clock remote support from a single point of contact, while communicating over phone, e-mail and chat, simplifying the service deliverability.

We also provide technical assistance even when you need it just for single equipment or few more, and it is as good as the services to a larger technical environment of a business. We specialize in customizing services according to your IT infrastructure, keeping in mind what is required more and what is less as per your technological need.

When you consider Click4Support tech services, you would be considering support (any brand) for all of the following (and more, just ask us if you are not sure):

·         Computer Hardware

·         Laptops

·         Smartphones

·         Routers

·         Printers

·         Scanner

·         Operating System

·         Anti-malware

·         Firewall

·         Email

·         Browser

·         PC optimization

·         Accounts and Password recovery

·         Network issues

·         Software install / uninstall

·         System Configuration

Available at all hours of the day, we address all kinds of issues related to IT and this can give your business a boost when your technical emergencies are handled by the industry expert, trained to respond immediately and do everything to make the business run smoother. 

You can reach us 24X7 through our toll-free number (1-888-884-0006) or online by leaving a message by filling the form on Contact Us page, to tell us your issue or for any technical query.   

Author: R Smith

 https://plus.google.com/u/0/112387478481756612014/posts

Technical Support Outsourcing- A Good Idea or Not?

Many times, you as a business must have wondered if you should outsource your technical support to another company or not. There could be many scenarios in which the thought might come across. However, the need is to analyze the business requirements and then come to the decision- whether or not your customers should go to someone else you hire to do your job of providing the technical support.  

Consider the following points with respect to the subject under discussion (In-house v/s Outsourced).

Total Cost of the Technical Support

If you are a business built on selling software products and services, you need to take a calculated risk when you decide to do everything on your own or hire the helping hand to do your job. Providing the technical support from your end would mean that you hire technicians and train them exhaustively, which is a cost with the chances to mount up. Doing this can take away from your core competency of coming up with newer and better products, making it a double loss. This is where companies like Click4Support can be hired.

When the Support Team needs to be increased or decreased

Consider two cases. The first is when you get more customer queries than your current team can handle. The second appears when agents wait for calls and their hopes get answered once in a while. In both the cases, there is an evident need of taking the burden off your heads and make someone else responsible for that, as it is their job to allocate work (as a project) to a flexible team.

Customer Engagement

When it comes to getting the true customer feedback and reviews, outsourcing is not much of a help. They are doing their job for the heck of doing it, and are really not bothered to actually listen to  them, as you expect. You get the number of queries attended, feedback received and issues resolved, but there is no way to know that your customers are being listened to (unless it’s too late to act).

Value Deliverability

Technical support outsourcing is not an option when your customers trust your brand for the kind of support you as a business provide. You cannot expect from an outsource company to walk an extra mile just as you do for your customers. The ‘Value’ aspect might go missing from the support they will provide on your behalf, which is why many companies still prefer to develop in-house tech support.

Troubleshooting Manual for the Outsourced Job

When you think of outsourcing, it only means you ought to compile your services and product and every possible hitches that might arise (along with the process to troubleshoot it) into one Manual, which in itself is a very demanding task. And even if you do, there are all the chances in the world that a new problem comes and the outsourcing guy won’t know what to do, unlike yourself who is familiar with all the aspects of the product and still might give it a go.

With the above points to consider you can think of what is best for your business- Outsourcing the technical expertise or not.

 Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts

How it is Difficult to Live Without a Computer

Computers have changed a lot of aspects of the human life. It is almost virtually impossible for individuals to do a lot of things without the aid of computers these days. Communication, sociology and economics are some of the subject areas that have been influenced deeply by the computer technology.

The reason why the computer was invented was primarily was to make life easier. Prior to the advent of computers, it was complicated to accomplish transactions, store data and carry out so many other functions that need just a few clicks (or strokes on keyboard) to get accomplished. Those old jobs needed bulky paper files, snail mails and others to finish just a single activity. The power of speed has done wonders to the work place as well as to the individual lives. Today, no office can work without a computer. A job, be it private or public, depends totally on a computer.

Life without computers thus cannot be imagined. And with so much of onus, computer repair at times is needed to keep the life functioning as it is.

Let us have a look on what computers have helped human beings to accomplish.

Use of computers for professional reason

In banking sector: -

Gone are the days when every work in the banking sector was done manually, be it the payments, record maintenance, passbook upgrading etc. Now everything is done on computers. Though some of the bank branches still operate manually, but a banking sector cannot be imagined without computers.

Freelance jobs: - Freelancing as a career has been developed a lot in the past few years. Most of the freelance jobs are accomplished online through a computer. It’s next to impossible to do these tasks without a computer.

For personal reasons: - Computers are very useful not only in a professional ground, but also in a personal life. Below mentioned are few reasons that explain why computers have become indispensible.

1.      Connecting with friends and family: - if you have close friends and family and you are living far from them, computers become the mode of connection (other than Smartphone). Internet helps you to stay connected with the world, at any time you deem fit.

2.      Being employed as an education tool: - At every level the use of computer is increasing. It is also an important educational tool. Everyone loves to learn new things via a computer only these days. CDs and DVDs are available in the market on specific school subjects and help the child learn facts concerning the subject in a concentrated method. This turns the computer into an educational tool. It can also assist in learning subject-specific facts presented visually.

What will happen if these computers get stuck in any problem?

If you are doing an important task in your computer and it stuck in between, you will be frustrated. That’s where computer tech support helps.

Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts

Best Way To Diagnosis Computer For Basic Problems

If you imagine a life today, it can’t be without computers. The magnitude of the use of computers and services people receives through it can’t be compared with anything else, except of course the people who operate them. These complicated machines have made our lifestyle simple in more than one way.

However, the situation gets tricky, when anything goes wrong with your PC, especially when you don’t know how to fix it?

Another solution would be to take assistance of a computer technician, but there are many things to consider before you grab your phone to make a call to the technician.

Why don’t you take computer diagnosis in your hand for a change? You will then equip yourself of the information to know if the tech support agent is going in the right direction and not trying to make you a fool. Some simple tips to get you started on the same are as follows:

POST- Something your PC does for itself

The moment a system is switched on, we know it to be booting, right? Wrong, because even before the booting process begins, and OS gets loaded, the computer is guided to look for any hardware issues (i.e. If all the necessary hardware is attached to a PC to work properly. This is “power on Self Test” (POST).

The hardware or software- Be vigilant for hitches

Look for:

·         Sufficient RAM

·         Enough C drive free space

If the problem is not the speed (defragment the memory, if it is) but the hardware itself, look for chord connections and if they are loose.

The load time of the OS- Observe for deviation  

Though everyone knows that, this is just to reiterate that if the operating system is taking more than the usual time for loading, some creepy software might be trying to play a game on it, hidden from everyone’s eyes.

Function Failure- New hardware or Software could be the reason

When a system fails to function as usual, installing a new hardware or software could be the interrupting factor; the reason being their compatibility with the existing system. Using Device Manager can assist you in checking just that. Open ‘Control Panel’ and click on the ‘System Security’ icon, followed by the System icon. Go on to select the ‘Hardware’ tab and click on the ‘Device Manger’. The path might seem a little longer, but it will aptly display the hardware properties of your PC.

Task Manager- Check for the programs, eating more RAM than supported

Right click on the taskbar to select “Start Task manger”, which will take you to the “Processes” tab.With this, you will be watching the list of currently running programs, and their RAM demand. Unnecessary programs can them be stopped, improving performance of your system to some extent.

Malware- Last on the list, but not the least

If any of the above issue is not a problem, them malware can be, the presence of which is concealed from the user generally. Its only solution is Anti-malware.

Andis the above list is more than enough for you, computer tech support like Click4Support is at your service, always.

Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts

The Forgotten Four- 4 Constantly Declining Technologies!

When we wait for something exceptional, it never occurs and suddenly you get the surprise of your life. The same is the case with technology.

The more you wait, the more time it takes. This seems to be happening more in the wake of the super-fast technological advancement. The faster it gets, the slower it appears to the people who have developed impatience being in the habit of seeing newer gadgets every now and then. 

In the process it makes the other gadgets (or service) obsolete, or redundant. Let’s have a look on some of them.

1. Cell phones with keys (Qwerty or otherwise)

This could be taken as the perfect example of love for more and better features and not of simplicity. The smartphones are now ‘smart’ because they let people do many things at a time and allow them the thrill of a maze.

Communication is made easy, but challenging apps are enjoyed with a touch. Who would want to run with the use of arrow keys now when it could be done with the tip of the finger.

2. Message Cards for Cell Phones

We all love to send small comments throughout the day, like when we are in between a meeting, or while taking lunch or dinner, and many such instances. But we are not doing this the SMS way anymore, are we? They are replaced by apps like What’s App, WeChat, FB Chat, etc.

For the more aesthetic lot, Apple’s iMessages, can do the expected job and more of it. So, no more outdated messaging solution!

3. CDs and CD Players

Once upon a time there was a disk (of course round in shape) called as CD which used to store data, mainly songs and movies. Now, it is seen even more sparingly than ever and seems to get extinct just like its eldest brother Floppy Disk.

Most of its job is done by Flash Drives (that too in cute shapes, not the boring round). And if the song/ movies are to be played, MP3, tablets, iPod, etc can do the job. Who wants to carry those ‘round’ and vulnerable carriers of digital data?

4. Conventional cameras

Don’t you enjoy clicking (and sharing) pictures with your 5 or more megapixels camera, included in your smartphone, giving great output from (and that you carry all the time!)? We all do, and this is what making the conventional cameras die at a faster pace than ever.

Remember, it is not ‘the fancy’ DSLR cameras we are talking about (with God-knows-how-many advanced picture-clicking and editing features). Their professionals use won’t let them die. The same, however could not be said of the standard cameras. 

Click4Support- Showing You the Way Out of the Technical Issues!

Are you having a technical problem and nobody is there to take you out of the mess?

Well, you can rest your worries with our support team. Some of the most experienced IT experts would assist you with your issue when you call on our toll-free number 1-877-836-8352. We are Click4Support, a well known tech support provider.

The process

You reach us with your issue and we offer you the kind of rescue you need with our Standard Support and Premium Support. You can choose from the two, depending upon what your pocket allows.

Premium plan includes addressing all the issues, at all the hours of the day, for the whole month or the year, as chosen by the client. Everything else automatically falls in the Standard Plan, detailed information of which could be found with the tech expert you get connected over phone or chat.

You get access to

Our resources- Whatever we know would be used to solve your issue, irrespective of the time the process might take.

Your account- Here you can tell us your issue online and you can see how far is your case from getting resolved completely. You can add to the list of issues you are facing or tell us about those that gets solved.

Download- In case you require a software that we have, feel free to download. If additional charges are involved, it would be told.

What else?

You also get-

1. Support not bound by the geography

The Click4Support technical support provides assistance all the time of the day, and to the every corner of the world.

2. Free-diagnostics

If you are not sure of the kind of problem your system or gadget has, you can get free analysis from our team of experts. Then you can decide if you want to take their services or not.

3. Remote assistance

If your issue is more than what expert’s instruction can resolve, our techie can take remote control of your PC (with your due permission, of course).

Our Commitment to Quality Service and Experience

Client satisfaction is what we strive for. To achieve this, continuous research and training are conducted from time to time. Solving the problems and interacting in a way which is not technically intimidating make the client happy. Your say is ultimate when it comes to the closure of the issue you were dealing with.

Both the businesses and families the similar level of dedication to remove the technical hassles. We can also customize services if you do not like the ready-made plans. You are most welcome to express your opinion, and complaints (if any).

Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts

Know About the History of Tech Support, by Click4support

In the early stage of computer and technology, customer support meant you tell the issue to the shop owner and he would revert by saying that it is your fault. Then, telephones got invented and everything changed.

With the advancements in telephone, call centers emerged who are ready to listen to your issues calmly and respond accordingly as best as possible.

Let’s have a look at the little history of customer support: -

Customer support has come a long way in 1oo years. Since the invention of telephones, customer support agencies have integrated latest technologies to make the process of tech support as easy as possible.

Here is how the customer support evolved?

Pre 1870’s: - During this time customer support means face to face interaction. If you have any problem, then get on the horse and return to the original store. If repair is taking the time you would have to wait for days and even weeks.

1876: - Invention of telephones

1894: - Telephone switchboard invented. When the use of telephones expanded, switchboards were set up across the country.  Telephone switchboard means a system used in the public; it was used to switch telephone network and thus to interconnect calls between subscribers and exchanges. The switchboard was operated by a person called operator who used cords or switches to establish the connections.

1960: - Call centers emerged. Companies began investing in answering and receiving customer queries. Customer support centers were born and it became even more prolific with the advent of IVR (Interactive Voice Response).

1962: - Touch tone dialing unveiled. The American bell telephone was introduced and now people can dial phone with tones rather than rotary dialing. It makes a computer able to recognize the call and hence respond.

1967: - Toll free number (1-800) invented

Late 9070’s: - Evolution of IVR. Interactive Voice Response was incorporated in customer care centers.

1989: - Business Outsourcing started. Companies started focusing on their cost-saving measures. In a business, outsourcing means to make a contract of business process with 3^rd parties. Customer support services were then outsourced to specific companies who owned Call Centers.

1990: - Help desk emerged.

1991: - WWW (World Wide Web) emerged.

1996: - Email and live chat support emerged.

2000: - Customer support software became very popular and were started being used world-wide.

2008: - Social media support. With the increase in the usage of social media platforms, customer can easily comment on the social media walls and raise their concern about any problem. Customer support is always present there to respond to the queries.

Late 2000s: - Remote tech support started. The computers are now equipped with remote desktop software so that the tech support agent can connect to the PC and diagnose the problem.

Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts

What Value Computer Support and Technical Support Services Provide

The time we are living in demands individual focus from everyone, be it a job, family or a hobby. All these aspects of our life depend heavily on the computers and smartphones and there is no escaping, either from the fact or the scenario. And when we face hassles from this side, what can come to our rescue?

When such a problem presents itself, the day is saved either of the two things:

1.       Your own technical knowledge, or

2.       Technical support

If you are not among the tribe of tech-savvy lot, online computer support services are just for you.

Ease   

            

Taking these services suits the schedule as well as the individuality of the modern people. As nobody has time, it is asking too much from a technical friend to look into the issues of your system or smartphone.

Reaching these service providers is often very easy. Just a call on their toll-free number is all a tech-troubled person needs to do. Other ways to reach these people generally are emails, chats and social platforms.

No need to download any tool, as you might be wrong about them. Let the experts handle your issue and decide which software would serve your purpose. Remote access to the systems allows the experts to configure irrespective of the distance in between.

Pocket-light

Being cost effective is another most-admired aspect of these Tech support services. No parking cost (in case you had to take your PC to the workshop), no cost of the phone call / chat / email, no separate charging of different utilities, etc works in favor of the tech support companies.

A user need not go to all the brands individually, as they act as one-stop service provider for all the brands. Callers thus save more money with each visit.

Explicit

Services are made best by keeping the customers involved, listening to them very carefully, keeping a record of the issues the user faces if there is recurrence, and providing the best suitable services as per the diagnosed problem.

The use of technical jargons is extremely limited to highlight the clarity of the issue to the non-technical callers. This puts them at ease as if the expert has been in their shoes. Being user-friendly and interactive is inculcated in all the professionals giving service over the phone.

Numerous Services

The range of computer problems they address include start-up errors, blue screen errors, incompatibility of software, system configuration, version update, installation of software, online backup, system security, and whatever you can think of.  

Quality technical service thus gets insured in the budget and according to the individual needs!

Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts

Internet: Causing You a Loss of Time and Acting as Your Resource to Save it!

Have you lately found yourself staring blankly on your computer screen, and then switching to Facebook, Twitter, etc to change the mood, but got into the loop of wasting time which you were intent on using for work?

Distraction through Internet is not a new thing. Although in a little muted way, it existed since social media platform started gaining popularity and information sharing became much easier than it was before. However, it is not the only distraction. The following list contains some of the others, but can accommodate more, like:

·         Message alert

·         Calls

·         Game pop-ups

·         RSS feeds

·         Emails

·         Notifications

·         An urge to update FB status

·         Due payments

·         New information update like news / movies / tech / music

As one can notice, the common route to the above buzz is Internet.  What are you thinking now if you have to finish your work in a limited time, but you are scared of wasting it away unconsciously, thanks to the Internet?

Isn’t it putting a full stop on the access to Internet?

However, this is not at all feasible because most of the professional tasks require Internet for them to be completed. Shutting off Internet altogether is not the ideal solution. Then, what else?

Following might come as a rescue:

No-frills Writing Apps for Writers

For writers who get caught in screen clutter, there are tools to help them out, like:

iA Writer (for iOS)- It keeps all the distractions away; offer you a completely clean screen; removes font formats and other such aspects which are not available otherwise. It also facilitates synchronizing documents by saving them on iCloud or Dropbox. The best feature is when other words blur away, in contrast to the current expression a writer is on.

Similar apps are FocusWriter and WriteMonkey. They are meant for a Windows user. With their help, a writer can write in basic text mode. The tool keeps additional features hidden to aid you on focusing on the main job- writing.

Controlling the Internet-freak in you

Mac seems to be really concerned with the way people might waste their time internet. Consider its tool- Freedom. Give your Internet connection some timely-rest with this app. For a marked time period (that you decide), it helps in discontinuing the internet access automatically.

Then, there is the Mac’s Anti-Social. As the name suggests, it allows you to use Wiki or Google to facilitate your internet-based work, all the while restricting the social browsing.

Another app, (meant for Mac, Windows and Linux) can help to control the urge by giving psychological stimulus through reward or punishment to write and not procrastinate.

Distraction is no more an excuse, now!

Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts

Click4support Providing Browser Support for Internet Explorer

Are you also trying to fix IE, but cannot find a solution?

If yes, then this article is for you! Once I also had this problem, but luckily I found a solution. Now I will arm you with all what you might need to resolve Internet Explorer errors.

Today, everyone has started being cautious while using internet. Now, people are installing games and other applications which are approved. You are also scanning your PC on a regular basis to avoid Malware threats. Still many of you must be getting errors in Internet Explorer. When you are missing on small things to which you do no pay attention, it happens. Your web-browsing history is one of them.

Your web history is stored in the registry of your PC, containing all information about your activities, while online. With time, the history grows in size and start causing various problems in your browser and  errors in Internet Explorer are among the most common examples of error that can manifest.

Other issues in Internet Explorer

·         Internet Explorer not working

·         IE keeps crashing

·         PDF is not opening properly

·         IE crashes while opening bookmarks

Resolve your problem with online browser support by Click4support

Click4Support helps individual users as well as businesses in resolving all computer related issues; and one of the main issues occurs in browsers. People can easily get their assistance over phone or email. From correcting the issues to addressing the error messages, all can be taken to Click4Support for a perfect resolution.

The certified professionals offer requisite technical support for internet explorer and possess an expertise in resolving and tackling all sorts of IT related problems and that too 24X7.

Every customer expects satisfaction while opting for online tech support and Click4support ensures high level of customer satisfaction. Now you won’t have to bother with any technical issue related to computers and browsers like Internet Explorer.

Apart from Click4support, various other tech support companies also provide support for Internet Explorer. I suggest you to go for Click4support, for the best services. They help you to upgrade, troubleshoot and optimize the browsers and resolve the issue pertaining to its compatibility.

Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts

Click4Support: Send Feedbacks and File Complaints (if any) Easily!

When customers purchase and contribute to business, they generally react in these two ways: Feedbacks and Complaints. These two are thus as much part of a business as are pitching and selling a product or service. Staying aloof or indifferent from the customers’ reaction is highly irresponsible and can affect the prestige of a business in the long run.

In Tech Support Industry

All of this holds true for IT industry as well, which is majorly a service sector. Here is a snapshot how Click4Support, a reputed online technical support provider, serves its clients by helping them to:

·         Send feedback

·         File a complaint

Feedback

A client might or might not be happy with the service he has received. Some of them choose to stay quiet whereas others are vocal about their experience (Have you not quietly switched your service provider without letting them know that you didn’t like what they served you with?).

From time to time, Click4Support asks for a feedback from their clients about their experience. It is always worth it, because clients start feeling that businesses care for them, even if their experience was a bad one. They would like to give businesses a second chance, which they weren’t considering before they were asked to give feedback.

Complaint

A common observation would tell you that people are more vocal about their issues rather than satisfaction when it comes to getting a service (Remember the time when you got highly vocal about your disappointed when suddenly faced with some problem after years of getting it flawlessly?).

Companies expect such behavior. However, it is always better to file a complaint in a way which is both agreeable to the company as well as your own manners. Click4Support assists you in filing your technical complaints and resolves them as soon as they can. There is a webpage for the same purpose, which gives you info regarding the company and encourages calling in case there is an issue.

The implications of the two

When the two issues are properly addressed at the company’s end, the client leaves happy and satisfied. If not, there are chances of bad or negative reviews. By making it easier for them to reach to a business representative for feedback or complaint, companies help themselves in the guise of helping clients.

This is the sole reason why Click4Support Reviews are generally positive.

How to reach them

Click4Support’s Customer Service department can be easily reached at 888-884-0006. If you are more of an ‘internet-person’ rather than a ‘phone-person’, you can log a ticket (http://www.tekdex.com/) in relation to your technical complaint / query / feedback.

Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts

Teach Your Family & Friends about Tech Support

I’m sure that you must have heard about various tech support scams which are making rounds these days. They call and claim to be from renowned tech support companies like Click4support and Microsoft. They ask you to accept the remote connection, allowing them to take full control of your computer.

You must be aware of these scams and avoid such calls, but your family and friends might not be aware of this. So take a step and make them aware by educating them about Tech support and the scams related to it.

The teaching starts with the top 5 tips

Tech support scams are not something new. In fact, nowadays people / fake organizations are becoming more cunning and savvy. In the year 2012, the Federal Trade Commission (FTC) launched an investigation to crack down the crooks in tech scams. It was then found that a lot of scam companies are posing as if they are legitimate tech support service providers. They have conned hundreds of customers by accessing their computers remotely.

I’m sure that these 5 tips will definitely help you in saving yourself from being a target.

1.      Reputed companies never call anyone out of the blues: - It is the most common tactic of scammers that they always claim to be a representative of a reputed customer service provider like Click4support and Microsoft.

2.      Always do homework on their services: - The internet is flooded with computer repair services. You just have to find a reliable one. A thorough research about a company helps a lot in choosing. Read online reviews of the company on the web. If the company is legitimate like Click4support,  it will surely have customer reviews. Such reviews help a lot in deciding whether to go for it or not.

3.      Always be cautious while giving remote access: - Generally, scammers claim to find a virus in your system. Then, they ask for remote access to your computer to remove the Virus. Beware! They can now install bogus security software to fix your problem or they want to gather your personal information to hack your bank accounts. Even, if you have given the access, you can end it immediately on finding their act suspicious.

4.      Take an action: - If you have already become a victim of scam, take an immediate action and file a complaint on the FTC’s website. Along with that, change all the passwords on your computer and other online accounts, especially if you have granted remote access to your PC.

Author: R Smith

https://plus.google.com/u/0/112387478481756612014/posts