When customers purchase and contribute to business, they
generally react in these two ways: Feedbacks and Complaints. These two are thus
as much part of a business as are pitching and selling a product or service.
Staying aloof or indifferent from the customers’ reaction is highly irresponsible
and can affect the prestige of a business in the long run.
In Tech Support
Industry
All of this holds true for IT industry as well, which is
majorly a service sector. Here is a snapshot how Click4Support, a reputed
online technical support provider, serves its clients by helping them to:
·
Send feedback
·
File a complaint
Feedback
A client might or might not be happy with the service he has
received. Some of them choose to stay quiet whereas others are vocal about
their experience (Have you not quietly switched your service provider without
letting them know that you didn’t like what they served you with?).
From time to time, Click4Support asks for a feedback from
their clients about their experience. It is always worth it, because clients
start feeling that businesses care for them, even if their experience was a bad
one. They would like to give businesses a second chance, which they weren’t
considering before they were asked to give feedback.
Complaint
A common observation would tell you that people are more
vocal about their issues rather than satisfaction when it comes to getting a
service (Remember the time when you got highly vocal about your disappointed
when suddenly faced with some problem after years of getting it flawlessly?).
Companies expect such behavior. However, it is always better
to file a complaint in a way which is both agreeable to the company as well as
your own manners. Click4Support assists you in filing your technical complaints and resolves them as soon as they can.
There is a webpage for the same purpose, which gives you info regarding the
company and encourages calling in case there is an issue.
The implications of
the two
When the two issues are properly addressed at the company’s
end, the client leaves happy and satisfied. If not, there are chances of bad or
negative reviews. By making it easier for them to reach to a business
representative for feedback or complaint, companies help themselves in the
guise of helping clients.
This is the sole reason why Click4Support Reviews
are generally positive.
How to reach them
Click4Support’s Customer Service department can be easily
reached at 888-884-0006. If you are more of an ‘internet-person’ rather than a
‘phone-person’, you can log a ticket (http://www.tekdex.com/)
in relation to your technical complaint / query / feedback.
I like this way if any company is really bothered about responding to the complains and queries of their customers.. If Click4Support is doing this job by arousing awareness among their customers for their doubts and feedback, then they definitely doing a commendable job...
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